Privacy Policy

Welcome to Seasons Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seasonspizza.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, mobile-optimized pages, online ordering system, email communications, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Seasons Pizza is a food service business operating in the United States. We operate the website seasonspizza.click and provide pizza and related food products and services to our customers.

For any privacy-related questions, concerns, or requests, please contact us using the information provided above or as detailed in the Contact Us section at the end of this policy.

2. Information We Collect

We collect several types of information from and about users of our Services. This collection occurs in different ways — some information you provide directly, some is collected automatically, and some may be obtained from third parties.

2.1 Personal Information You Provide Directly

When you interact with our Services — such as creating an account, placing an order, signing up for our newsletter, or contacting us — you may provide us with the following categories of personal information:

• Identity Information: First name, last name, username, or similar identifier.
• Contact Information: Billing address, delivery address, email address, and telephone numbers.
• Payment Information: Credit or debit card details, billing information, and transaction history. Note: We do not store full payment card numbers. Payment processing is handled by third-party payment processors who maintain their own security and privacy standards.
• Order Information: Food items ordered, order history, customization preferences, dietary requests, and special instructions.
• Account Credentials: Username, password (stored in encrypted form), and security questions or tokens.
• Communications Data: Any information you provide when you contact us, including the content of emails, chat messages, feedback forms, or reviews you submit.
• Marketing Preferences: Your preferences regarding receiving marketing and promotional communications from us.

2.2 Automatically Collected Usage Data

When you access or use our website, we automatically collect certain information about your device and browsing activity. This may include:

• Device Information: IP address, browser type and version, operating system and platform, device identifiers, screen resolution, and hardware configuration.
• Usage Data: Pages visited, time and date of your visit, time spent on pages, clickstream data, referring URLs, search terms used on our site, and the sequence of interactions on our website.
• Location Data: General geographic location based on IP address. If you enable location services in your browser, we may collect more precise location data to assist with delivery address suggestions.
• Performance Data: Crash reports, load times, error logs, and other technical performance data used to improve our Services.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect and store information when you visit our website. These technologies help us recognize your browser or device, remember your preferences, and improve your experience.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy (available on our website). By continuing to use our website without adjusting your cookie settings, you consent to our use of cookies in accordance with this policy.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Confirmation of transactions and fraud prevention flags.
• Analytics Providers: Aggregated and anonymized data about user behavior on our website.
• Social Media Platforms: If you interact with our content on social media or use social login features, we may receive limited profile information consistent with your privacy settings on those platforms.
• Delivery Partners: Updates on delivery status and any delivery-related communications.
• Marketing Partners: Information to help us reach you with relevant advertising and to measure campaign effectiveness.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. These purposes form the basis for our data processing activities and are consistent with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery or pickup.
• Managing your customer account and maintaining your order history and preferences.
• Processing payments and preventing fraudulent transactions.
• Communicating with you about your orders, including confirmations, status updates, and receipts.
• Providing customer support and responding to your inquiries or complaints.

3.2 Improving and Personalizing Our Services

• Analyzing how users interact with our website to improve functionality, design, and content.
• Personalizing your experience, such as remembering your favorite items or previous orders.
• Conducting research and analysis to understand customer preferences and develop new menu items or features.
• Testing and troubleshooting technical issues to maintain the security and stability of our platform.

3.3 Marketing and Communications

• Sending you promotional emails, special offers, newsletters, and loyalty program communications, where you have consented or where we have a legitimate interest to do so.
• Delivering targeted advertisements on third-party platforms based on your interests and browsing activity.
• Measuring the effectiveness of our marketing campaigns and refining our messaging.
• Informing you of new menu items, seasonal specials, and promotions relevant to your location and preferences.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that even after opting out of marketing emails, you may still receive transactional or service-related communications (e.g., order confirmations).

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from public authorities, including law enforcement agencies.
• Enforcing our Terms of Service and other legal agreements.
• Protecting the rights, property, or safety of Seasons Pizza, our customers, or others.
• Detecting, investigating, and preventing fraud, unauthorized access, and other potentially illegal activities.

4. How We Share Your Information

We do not sell your personal information to third parties in the traditional sense. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality and security. They include:

• Payment Processors: To securely handle credit and debit card transactions.
• Delivery and Logistics Providers: To fulfill delivery orders.
• Cloud Hosting and Infrastructure Providers: To host our website and databases.
• Analytics Providers (e.g., Google Analytics): To help us understand website traffic and user behavior.
• Email Marketing Platforms: To manage and send our marketing and transactional email communications.
• Customer Support Tools: To manage and respond to customer inquiries.
• Fraud Prevention Services: To detect and prevent unauthorized or fraudulent transactions.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe disclosure is necessary or appropriate to:

• Comply with any applicable law, regulation, legal process, or governmental request.
• Enforce our agreements, policies, and terms of service.
• Protect the security or integrity of our Services.
• Protect the rights, property, or safety of Seasons Pizza, our customers, employees, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or uses of your personal information, and you will be given the opportunity to opt out if required by applicable law.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes. This sharing is not subject to the restrictions described in this policy.

4.5 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect it from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption (HTTPS).
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full payment card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who have a legitimate business need to access it.
• Password Security: User account passwords are stored using strong one-way hashing algorithms and are never stored in plain text.
• Regular Security Audits: We periodically review our information collection, storage, and processing practices, including physical security measures.
• Data Minimization: We collect only the information necessary for the purposes described in this policy.

If you suspect any unauthorized access to your account or have security concerns, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you have the right to limit its use and disclosure to what is necessary for providing the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.

6.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we endeavor to provide all users with the following privacy options:

• Right to Access: Request information about the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information in your account.
• Right to Deletion: Request deletion of your personal data, subject to our legal obligations and legitimate business needs.
• Right to Data Portability: Request that we provide your data in a portable, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: Opt out of receiving promotional communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]
• Website: seasonspizza.click (via our contact form)

We will acknowledge receipt of your request within 10 business days and respond within 45 calendar days. If we require additional time (up to 90 days total), we will inform you of the reason and the extension period in writing. We may need to verify your identity before processing your request to protect your security and privacy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support our marketing activities. Below is a brief overview of the types of cookies we use:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all or certain cookies. Please note that disabling cookies may affect the functionality of our website, including your ability to place orders. For more detailed information, including how to opt out, please see our full Cookie Policy available on our website.

8. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to resolve disputes or enforce our agreements.

8.1 Retention Periods

• Account Information: Retained for the duration of your active account, plus up to 3 years after account closure for legal and business purposes.
• Order History: Retained for up to 7 years for accounting, tax compliance, and dispute resolution purposes under applicable federal and state laws.
• Payment Records: Transaction records retained for a minimum of 7 years in compliance with IRS requirements and financial regulations.
• Marketing Preferences and Consent Records: Retained for the duration of our relationship with you, plus 3 years to demonstrate compliance with applicable laws.
• Customer Support Records: Retained for up to 3 years from the date of last interaction.
• Website Usage and Analytics Data: Retained in aggregated or anonymized form indefinitely; individual-level data retained for up to 2 years.
• Legal Claims Data: Data required in connection with actual or potential legal claims retained until the claim is fully resolved plus the applicable statute of limitations period.

When personal information is no longer needed, we securely destroy, erase, or anonymize it in accordance with our data disposal procedures.

9. Children's Privacy

Seasons Pizza does not direct any part of its Services to individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from minors. Our website and ordering platform are designed for adult use only.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we learn that we have inadvertently collected personal information from a child under 13 years of age without verifiable parental consent, we will promptly take steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take swift action to remove that information and terminate any associated account.

10. International Data Transfers

Seasons Pizza operates primarily within the United States. However, some of our third-party service providers, including cloud hosting providers, payment processors, and analytics platforms, may be located in or process data in countries outside of the United States.

When we transfer personal information to third-party service providers located outside the United States, we take steps to ensure that such transfers are carried out in accordance with applicable law and that appropriate safeguards are in place to protect your information. These safeguards may include:

• Contractual data protection clauses incorporated into agreements with our service providers.
• Ensuring that service providers maintain security standards equivalent to or greater than those described in this policy.
• Relying on providers that participate in recognized frameworks for cross-border data transfers where applicable.

By using our Services, you acknowledge and agree that your personal information may be transferred to and processed in countries other than your country of residence. If you have questions about specific international transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Seasons Pizza. These may include social media platforms, delivery tracking pages, review sites, and payment gateways.

This Privacy Policy applies solely to our website and Services. We have no control over and assume no responsibility for the privacy practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites or services that you visit or use through links on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Notify you by email (to the address associated with your account) where required by law or where the changes are significant.
• Display a prominent notice on our website homepage for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acceptance of those changes to the extent permitted by applicable law.

13. How to File a Complaint

If you believe that your privacy rights have been violated or that we have handled your personal information in a manner inconsistent with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we may attempt to resolve your concern.

13.1 Internal Complaint Process

To file a complaint with us, please contact our privacy team:

• Email: [email protected]
• Website: seasonspizza.click

We will acknowledge your complaint within 5 business days and work to resolve it within 30 business days. For complex matters, we will keep you informed of the progress and expected resolution timeline.

13.2 External Regulatory Complaints

If you are not satisfied with our response, or if you believe we are processing your personal data unlawfully, you have the right to file a complaint with the relevant data protection authority:

• Federal Level (United States): The Federal Trade Commission (FTC), which enforces consumer protection and privacy laws under the FTC Act.
  Website: www.ftc.gov
  Report a complaint: reportfraud.ftc.gov
• California Residents: The California Privacy Protection Agency (CPPA), which enforces the CCPA/CPRA.
  Website: cppa.ca.gov
• All U.S. Residents: Your state attorney general's office may also accept privacy-related complaints. Please visit your state government's official website for more information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are committed to resolving your privacy concerns promptly and transparently.

Our privacy team is available to respond to your inquiries during normal business hours. We strive to acknowledge all privacy-related communications within 5 business days and to provide a full response within 30 business days of receipt.

This Privacy Policy was last reviewed and updated on March 25, 2026. All previous versions of this policy are superseded by this document.